Refund and Returns Policy

**Refund and Return Policy**

**Effective Date:** 13/12/24

At R&R OVERALL, we are committed to ensuring your satisfaction with every purchase. This Refund and Return Policy explains our process for handling returns, exchanges, and refunds for products purchased through our website [https://randroverall-com.preview-domain.com/](https://randroverall-com.preview-domain.com/).

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### 1. Returns Eligibility
To be eligible for a return:
– The item must be unused, unwashed, and in its original condition with all tags attached.
– The return request must be initiated within **7 days** of receiving the product.
– Items purchased during sales, promotions, or marked as “final sale” are not eligible for returns or exchanges.

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### 2. Return Process
1. **Initiate a Return:**
– Contact us at **Kroshan609@gmail.com** or call **95555 74304** with your order number and reason for return.
2. **Return Approval:**
– Once your return is approved, we will provide you with the return shipping address.
3. **Ship the Product:**
– You are responsible for the shipping costs for returning the item unless the product is defective or incorrect.
– Ensure the product is securely packaged to prevent damage during transit.

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### 3. Refunds
– Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
– Approved refunds will be processed within **7-10 business days** to your original method of payment.
– Shipping charges (if applicable) are non-refundable unless the return is due to our error (e.g., incorrect or defective item).

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### 4. Exchanges
– Exchanges are allowed for size or color issues, subject to availability.
– To request an exchange, contact us at **Kroshan609@gmail.com** with your order details.
– If the desired replacement item is unavailable, we will offer a refund.

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### 5. Non-Returnable Items
We do not accept returns or exchanges for:
– Used or washed products
– Items without original tags and packaging
– Custom or personalized orders

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### 6. Damaged or Incorrect Items
If you receive a damaged or incorrect item:
– Notify us within **48 hours** of delivery by emailing **Kroshan609@gmail.com** with your order number and photos of the issue.
– We will arrange for a replacement or refund at no additional cost to you.

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### 7. Cancellations
– Orders can be canceled within **24 hours** of placement by contacting us at **Kroshan609@gmail.com** or calling **95555 74304**.
– Once an order has been shipped, it cannot be canceled.

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### 8. Changes to This Policy
We may update this Refund and Return Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this Policy periodically.

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### 9. Contact Us
For questions or assistance with returns, refunds, or exchanges, please contact us:
– **Address:** 56 Mayur Kunj, Gali 2, Gurgaon, Haryana
– **Phone:** 95555 74304
– **Email:** Kroshan609@gmail.com

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Thank you for shopping with R&R OVERALL. We appreciate your trust in us!